In accordance with the legal norms, Pep’s Wine, d. o. o., does not acknowledge any performer of out-of-court resolution of consumer disputes as competent for resolving a consumer dispute, which could be initiated by a consumer in accordance with the Out-of-Court Resolution of the Consumer Disputes Act.

As a provider of products and services, involved in the online trade in the Republic of Slovenia, Pep’s Wine, d. o. o., is providing on its website an electronic link to the Online Dispute Resolution platform (ODR). The platform is available to the consumers here:

This arrangement is based on the Out-of-Court Resolution of the Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on Online Dispute Resolution for Consumer Disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

The seller and user (buyer) as participants in electronic commerce mutually recognize the validity of electronic messages in court. These General Terms and Conditions as well as all disputes between the Seller and the user (buyer) are subject to the Slovenian substantive and procedural law, without applying the rules of private international law that would indicate the use of any other law.

For all relations as well as the rights and obligations that are not governed by these General Terms and Conditions, the rules of the Obligatory Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply in a reasonable manner.