Answers to the frequently asked questions can be found here:

If you did not find the answer, you can call as on +386 (0)41 846 116 or email us at info@pepswine.si

ORDERS & SHIPPING

Do I have to register to place an order?

To place an order on our website you do not have to register. You can create an account as a guest, which means that you only enter your shipping and contact information. However, if you register, your information will be saved and you will not need to re-enter all the information the next time.

How does shipment work?

In Slovenia, the company DPD is responsible for the delivery of our packages. Before delivery, you receive a text message that the courier picked up the package and is on the way to you. If you are not home, the courier will leave a message and the package will be delivered the following day. It is best to arrange the delivery time with the courier after receiving the text message.
Upon delivery, you can pay for the package with cash or a credit/debit card.
Delivery takes place on working days, usually before noon. If you do not pick up the package within 5 days, it will unfortunately be returned to our address.

What are the shipping costs?

If your order exceeds € 75, we pay for the shipping costs. For purchases up to this amount, the shipping costs are calculated according to the DPD price list. Learn more about the prices in the General Terms and Conditions.

Can I pick up my order in person?

You can also pick up your order at our headquarters in Svetinje, where you can also taste the wine.

PAYMENTS AND INVOICES

How do I pay for a package?

  • Pay on delivery:
    Pay on delivery is possible only for delivery in Slovenia, for shipment to other countries the order must be paid in full.
  • DPD packet service:
    A courier delivers the package to your home and you pay directly to them. If there are any complications with the delivery, the courier calls you to arrange for a takeover. If you are not at home, they leave a message about the arrival of the package. You can pay the DPD courier in cash or with a credit/debit card.
  • Credit/debit card payment:
    In our shop, you can pay with the following cards: Maestro, MasterCard, Visa, Diners and American Express.
  • Payment via PayPal account:
    You can easily pay via your PayPal account. The payment is made immediately, and we will send you your package as soon as possible.

HOW DO I KNOW THAT SHOPPING WITH YOU IS SAFE?

We guarantee you 100 % safety at every step. We also respect your privacy and are obligated to protect it.
To learn more, read the General Terms and Conditions.

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